SUPPORT

Clarity Solutions engineers planning route on wall map
You just want your printer or photocopier to work, preferably all the time, but if problems do happen you want them fixed FAST.

Our number one aim is to
make that happen.

Our engineers are local so they’re never far away and our call handling system is designed to optimise response times. Our vans carry a comprehensive stock of parts and consumables and we’re proud to say that 95% of problems are fixed within 24 hours and in one visit.

Here’s how we do it…

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Toner cartridges for printers in Clarity Solutions store room

Take out a Clarity Solutions Service Agreement and get the peace of mind of knowing that anything you need for your printer or photocopier in terms of consumables and maintenance is covered in a monthly or quarterly invoice based on your usage. So no unexpected invoices for expensive parts or call out charges should anything breakdown.

If you decide a Service Agreement isn’t for you, you can contact us when you need to for consumables and maintenance which will be invoiced accordingly.

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Remote Support

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Clarity Solutions engineer offering remote support to customer

Many technical issues with your printer or photocopier can be resolved remotely by our engineers so you can get back up and running swiftly. As a Service Agreement customer you have the option to add Connectivity Support to your contract. This begins three months after installation when any initial teething problems have been sorted.

Connectivity Support includes any help you might need by telephone or Splashtop remote access software to solve connectivity issues related to printing or scanning, whether you operate over a server network or standalone. This saves you having to wait for a site visit and minimises downtime. Get in touch for more information.

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To get remote support or to talk to us about Service Agreements just give us a call on Worcester 01905 721400 or Gloucester 01452 699400.

 
 

Tips and Troubleshooting

Sometimes you just need a quick reminder about how to use a particular function or to resolve a simple issue with your printer yourself.

Check out our handy How To Guides and we’ll show you how!

Clarity Solutions engineer explaining printer control panel to customer

Real-time Reporting

We help you maintain your productivity by using Print Audit software to monitor your printers and photocopiers accurately and securely. Print Audit is a free-of-charge print management software tool which sits harmlessly on your network.

How it works:

Toners

Toner monitoring alerts us when toner levels reach 25% and we dispatch replacements daily so you have them before you need them.

Print Audit forwards regular meter readings to us for all devices and locations so we can raise accurate invoices automatically without you needing to provide meter readings manually.

Meter Readings

To get these time-saving benefits contact us on
Worcester
01905 721400
or Gloucester 01452 699400 to find out about installing Print Audit on your network.