Top 5 reasons for taking out a Clarity Service Agreement


Clarity Solutions printer and photocopier service agreement

How a Clarity Service Agreement can help you...

With organisations requiring high-quality prints, copies and scans, the office printer is an important commodity and reliability and efficiency are essential. Therefore shouldn't its maintenance and fault fixing be just as important?


​Most modern MFPs (Multifunction Printers) are a complex mix of electronics and engineering and rather than try to handle the maintenance and fixing in-house and having to source consumables and parts, most companies opt to take out a service contract. This provides a simple, convenient and time-saving back-up support service with local highly skilled engineers who deal with common and complicated printing and scanning problems, ensuring minimal downtime of your device.


Predictable operating costs

  • Fixed cost per copy/print with no unexpected invoices

  • All-inclusive service to include all call-outs, maintenance, servicing, parts, labour and toners

  • Free Print Audit software to monitor and issue toners and provide accurate automated billing based on actual usage

Prevention and peace of mind

  • Proactive preventative maintenance

  • Priority response

  • Remote software for monitoring performance

  • Limit downtime

  • Free loan machine if yours requires a workshop fix

  • Automatic issuing of toners

Service team

  • Most manufacturers' warranties require trained and qualified engineers maintain their machines

  • Clarity's engineers are manufacturer trained with continuous in-house and ongoing manufacturer training

  • Highly skilled and friendly team

  • Local well equipped workshop facility

Response times

  • Sophisticated work control software to quickly direct engineer to you​

  • Local team for fast response providing minimal downtime of your machine

  • Free telephone support

  • Remote access to diagnose and rectify issues remotely

  • Common parts held on engineers vehicle to enable first time fix where able

Detail

  • Full records of all service and maintenance including parts

  • Full records of all toners issued and date put into the machine

  • Full records of all print and copy usage by machine

For more information on how a Clarity Service Agreement can help you, please enquire here, call us on 01905 721400 or 01452 699400 or email us at service@claritysolutions.co.uk.

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