How a Clarity Service Agreement can help you...
With organisations requiring high-quality prints, copies and scans, the office printer is an important commodity and reliability and efficiency are essential. Therefore shouldn't its maintenance and fault fixing be just as important?
Most modern MFPs (Multifunction Printers) are a complex mix of electronics and engineering and rather than try to handle the maintenance and fixing in-house and having to source consumables and parts, most companies opt to take out a service contract. This provides a simple, convenient and time-saving back-up support service with local highly skilled engineers who deal with common and complicated printing and scanning problems, ensuring minimal downtime of your device.
Predictable operating costs
Fixed cost per copy/print with no unexpected invoices
All-inclusive service to include all call-outs, maintenance, servicing, parts, labour and toners
Free Print Audit software to monitor and issue toners and provide accurate automated billing based on actual usage
Prevention and peace of mind
Proactive preventative maintenance
Remote software for monitoring performance
Free loan machine if yours requires a workshop fix
Automatic issuing of toners
Most manufacturers' warranties require trained and qualified engineers maintain their machines
Clarity's engineers are manufacturer trained with continuous in-house and ongoing manufacturer training
Highly skilled and friendly team
Local well equipped workshop facility
Sophisticated work control software to quickly direct engineer to you
Local team for fast response providing minimal downtime of your machine
Free telephone support
Remote access to diagnose and rectify issues remotely
Common parts held on engineers vehicle to enable first time fix where able
Full records of all service and maintenance including parts
Full records of all toners issued and date put into the machine
Full records of all print and copy usage by machine